Refund policy

Return & Refund Policy

Last updated: [DATE]

At VIBEWALA, we want you to receive exactly what you ordered and in good condition. Because our products are made to order, we keep our return policy limited to genuine product issues rather than general change-of-mind returns.

1. When Are Returns Accepted?

We accept return or replacement requests only when:

You receive a completely different product from what you ordered; or
The product arrives damaged or defective.

We do not accept returns simply because you changed your mind, don't like the design, ordered the wrong size, or the product doesn't fit as expected.

Before placing an order, please carefully check the product description and size chart.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

2. Return Timeframe

You must contact us within 1** DAYS days of delivery** if you believe your order qualifies for a return or replacement.

Requests submitted after this period may not be accepted unless required by applicable law.

To report an issue, email us at **vibewalaofficial@gmail.com **with:

Your order number
A description of the problem
Clear photographs of the product
Photographs of the packaging, where relevant
Any other information reasonably requested by our support team

For damaged or defective products, please do not wash, alter, or use the product further after discovering the issue.

3. Review and Approval

Once we receive your request, we will review the information and determine whether the order qualifies under this policy.

If approved, we will provide instructions for the next steps.

Do not send a product back without contacting us first. Unauthorized returns may not be accepted or processed.

4. Refunds

If a refund is approved, we will process it within 6-7** business days** after the return/claim has been approved and any required verification has been completed.

For prepaid orders, refunds will generally be issued to the original payment method, subject to the payment provider's processing timelines.

For COD orders, refunds will be made through UPI / OTHER METHOD after the necessary customer details are provided and verified.

The time required for the refund to appear in your account may depend on your bank or payment provider.

5. Exchanges and Replacements

If you receive a completely different product from the one you ordered, or your product arrives damaged or defective, we may provide a replacement where the requested product is available.

If a replacement is not reasonably possible, we may provide an appropriate refund or other resolution.

Size exchanges are not available simply because the selected size does not fit. Please use our size chart before placing your order.

6. Damaged or Defective Products

If your product arrives damaged or has a genuine manufacturing/printing defect, contact us within 1** DAYS days of delivery** at vibewalaofficial@gmail.com

Please provide clear photographs or videos showing the issue.

We may ask for additional information to verify the claim.

If the issue is confirmed, we will arrange an appropriate resolution, which may include:

Replacement of the product; or
Refund of the eligible order amount.

We will not charge you return shipping for a confirmed product defect or damage caused before delivery, where a return is required.

7. Completely Wrong Product

If you receive a product that is completely different from the product you ordered, contact us within 1** DAY of delivery**.

After verification, we will arrange a replacement or, where appropriate, a refund.

The return shipping cost for an approved wrong-product claim will be covered by VIBEWALA.

8. Non-Returnable Situations

The following are generally not eligible for return or replacement:

Change of mind
Incorrect size selected by the customer
Product not fitting as expected
Preference or dissatisfaction with the design after purchase
Minor differences in color caused by screen/display settings
Normal wear and tear
Damage caused after delivery through improper use, washing, ironing, or handling
Products altered or modified by the customer
Claims submitted outside the applicable claim period
Orders refused or returned because the customer changed their mind

This list does not restrict any rights or remedies that cannot legally be excluded under applicable Indian law.

9. Return Shipping Costs

For an approved claim involving a damaged, defective, or completely wrong product, VIBEWALA will cover the applicable return shipping cost where a return is required.

For issues that do not qualify under this policy, we will not be responsible for return shipping costs.