Shipping policy

Shipping Policy

Last updated: [DATE]

At VIBEWALA, we aim to make your order experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through vibewala.in.

1. Shipping Methods

We currently offer shipping across eligible locations in India through our logistics and fulfillment partners.

Depending on your location, orders may be delivered through different courier services. The available shipping method and estimated delivery timeframe will be shown during checkout where applicable.

International shipping: NOT AVAILABLE AT THIS TIME

2. Order Processing

Orders are generally processed within 2-3 business days after the order is successfully placed.

For Cash on Delivery (COD) orders, we may contact you to confirm your order before it is processed and dispatched.

Please note that orders may take longer to process during sales, promotions, holidays, or periods of unusually high order volume.

Once your order has been processed and handed over to the shipping carrier, the delivery timeframe begins.

3. Delivery Timeframes

Estimated delivery within India is approximately 8-10 BUSINESS DAYS after dispatch.

Delivery times may vary depending on:

Your delivery location
Courier availability
Weather and transportation conditions
Public holidays
Operational or logistical delays
Incorrect or incomplete address information
Customer availability at the time of delivery

The delivery timeframe provided is an estimate and not a guaranteed delivery date.

Remote and difficult-to-service locations may require additional delivery time.

4. Shipping Costs

SHIPPING IS FREE ON ALL ORDERS / SHIPPING CHARGES ARE CALCULATED AT CHECKOUT]

Any applicable shipping charges will be displayed before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or your order page, depending on the information available from our shipping partner.

You can use the tracking information to monitor the progress of your shipment.

Please allow 24 HOURS after dispatch for tracking information to become active.**

6. Delivery Issues and Delays

We work with our shipping and fulfillment partners to deliver orders within the estimated timeframe. However, delays can sometimes occur due to circumstances beyond our reasonable control.

These may include:

Severe weather
Natural disasters
Transportation disruptions
Courier operational issues
Public holidays
Incorrect or incomplete addresses
Customer unavailability
Delivery restrictions in certain areas
Other unforeseen circumstances

If your order is delayed beyond the estimated delivery timeframe, please contact us at vibewalaofficial@gmail.com with your order number so we can help investigate the issue.

Incorrect Address

Please make sure your shipping address, phone number, and other delivery information are correct before placing your order.

If an order has not yet been dispatched, contact us as soon as possible at vibewalaofficial@gmail.com if you need to correct your address. We cannot guarantee that changes can be made after an order has been processed or dispatched.

If an order is returned because of an incorrect address, failed delivery attempts, customer unavailability, or refusal of a COD order, additional shipping or return-to-origin charges may apply where permitted by our policies.

7. Lost, Damaged, or Incorrect Orders

If you receive a package that appears damaged, please contact us at vibewalaofficial@gmail.com as soon as possible.

If you receive:

A damaged product
A defective product
The wrong product
The wrong size or variant due to an error on our part
A package that appears to have been tampered with

please contact us within 1 DAY of delivery and provide your order number and any requested photographs, video or other evidence.**

We will review the issue and, where applicable, arrange a replacement, refund, or other appropriate resolution in accordance with our Return & Refund Policy.